Monday, November 13, 2017

Shriners Children's Hospitals



11/13/2017



To: Shriners Children's Hospitals

From Juan J. Ramirez
Thank you for your quick response.

Best regards!
Juan Jose Ramirez


From: Donor Relations - HQ <DonorRelations@shrinenet.org>
To: Juan Ramirez B. <jjrb230@sbcglobal.net>
Sent: Monday, November 13, 2017 12:49 PM
Subject: RE: [Ext] interrupt my donations please

Good afternoon Juan,

We have cancelled your monthly donation.

Thank you for your support in Shriners Hospitals for Children.



Donor Relations Department

Shriners Hospitals for Children

2900 N. Rocky Point Dr

Tampa, FL 33607

844-739-0849

donorrelations@shrinenet.org



From: Juan Ramirez B. [mailto:jjrb230@sbcglobal.net]
Sent: Monday, November 13, 2017 2:42 PM
To: Donor Relations - HQ
Subject: [Ext] interrupt my donations please

Stop temporarily my donations please

I own a very small business which is not generating any income at this point. Amazon.com unlisted the product I was selling. I promise I will re-start my very modest contribution as soon as I can.


http://bit.ly/hotsmart




Best regards!
Juan Jose Ramirez
HotSmartUSA.com

Sunday, November 12, 2017

AMAZON.COM DOES NOT ANSWER






11/12/17
AMAZON: I NEED MY HOTSMART PLATES BACK
First of all, why I’m doing this public? Ans: I’m outraged at the way I’ve been treated by Amazon.com of course, but mostly, I’m trying to rescue my property, my inventory of HotSmart Plates   Thank God other selling and fulfillment platforms are surging. Amazon has blocked me out of not only my selling account but also my buying account. Is that legal? (I sell to everybody but you? And I don’t have to give you any explanation about your >$33k ($33,000) worth of inventory?”)  I need testimony that I have been trying to get in touch with Amazon to get my property back. Will you please RT?  

http://bit.ly/hotsmart
 

The last time I checked my inventory was “stranded” and I was supposed to fix that. The term “stranded” for them (Amazon) apparently means that it is not linked to any listing, yeah but they unlisted it. Make a decision and restore my selling “privileges” or give me back my bleeping inventory, ok? The seller performance team stinks, I repeat stinks, even if I had to sell out of the trunk of my car you SOBs stink. 



I believe they are corrupt and are protecting other products/interests  but I can’t prove it (We disrupted the market and made some products obsolete).
Below an e-mail from the selling support dpt. which have good will but no power to solve any issue:

  Amazon Seller Support <seller.service05@amazon.com>
        Nov 11 at 10:30 PM

To

        jjrb230@sbcglobal.net

Message body

This is Steve Alexander from FBA seller Support, the representative you just spoke with
STEVE SEEMED TO UNDERSTAND MY CASE REAL WELL

You recently contacted us because you wanted to remove inventory
YES, BECAUSE SELLER PERFORMANCE IS TAKING FOREVER TO MAKE A DECISION AND RESTORE MY SELLING PRIVILEGES

As we discussed I have contacted our technicians about your inventory
THIS IS A STOCK ANSWER (I’VE HEARD IT MANY TIMES)

Once we have an update, we will let you know
DON’T CALL US, WE’LL CALL YOU (HE MENTIONED SOMETHING LIKE 48 HOURS)

Have a nice day
YOU TOO STEVE (HE SEEMED LIKE A KIND GUY TRYING TO DO HIS BEST)
Thank you for selling with Amazon, (STOCK ANSWER OF COURSE)
ACTUALLY I DON’T THINK AMAZON MANAGEMENT IS GRATEFUL TO SELLERS, THEY MUST BELIEVE THEY ARE DOING US SUCH A GREAT FAVOR.

Steve Alexander S.
Amazon.com Seller Support
=======================================
MORE WAYS TO GET HELP:
Visit our Seller Forums for help from other sellers: http://sellercentral.amazon.com/forums
GREAT BUT MY MAIN PROBLEM IS: I CANNOT, REPEAT CANNOT ACCESS MY ACCOUNT.
Browse all Seller Help topics: http://sellercentral.amazon.com/gp/help
SAME AS ABOVE

To contact us again about this issue, please use the Contact Us form in Seller Central using the following link:

THE LINK DOESN’T WORK (HOW DID I KNOW THAT?)
Please note: this e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message.
TOTAL ISOLATION FROM MY ACCOUNT AND MY PROPERTY



Saturday, November 11, 2017

HotSmart > Amazon > Saint Jude Hospital






How do these 3 entities relate to one another? 

Two of them are trying to do some good

 In this story at least Amazon (the seller performance team) is the villain
(I will have to suspend also donations to the Shriner's Hospital in Galveston) 

11-11-17 I had not noticed
Thank you Tiffany, I promise I will continue (re-start) my modest contribution as soon as Amazon.com unblocks my account  and I start generating an income again.



Best regards!
Juan Jose Ramirez


From: Tiffany Brown <tiffany.brown@stjude.org>
To: "jjrb230@sbcglobal.net" <jjrb230@sbcglobal.net>
Sent: Saturday, November 11, 2017 8:42 AM
Subject: St. Jude Reply from Tiffany Brown [ ref:_00DF072Nu._5000G1Jgu4p:ref ]

Dear Juan Ramirez,

On behalf of our patients and their families, please accept our sincere thanks for your generosity to St. Jude Children’s Research Hospital. As a monthly donor, you have made a difference in the lives of thousands of children, giving them hope for a healthy future.

We have located your donor file and I have marked your monthly pledge as paid in full. However you may receive your receipt stating that your monthly donation was processed for December. Please disregard that receipt. We will not process the monthly pledge, unfortunately, we cannot stop the receipt from being mailed out. We just wanted you to know how grateful we are for your support.

Thank you again for your kindness.  If you have any questions or if we can be of service to you in any way, please call our Donor Services Department at 1-800-822-6344, Monday through Friday, 7 a.m. to 9 p.m. CT.
 
Sincerely,

Tiffany Brown

* Note: Please do not modify the Subject Line of this email when replying, to ensure correct return routing.

From: jjrb230@sbcglobal.net

SUSPEND MY DONATIONS



PLEASE SUSPEND MY DONATIONS. My very small business is not generating any income. I will re-start ASAP. Best regards!
Juan Jose Ramirez
HotSmartUSA.com


ref:_00DF072Nu._5000G1Jgu4p:ref